Why do I need Chat services on my website?
When you provide Chat services to your costumers throught your website, you are automatically increasing your costumer service response time, your costumer satisfaction and your sales!
The advantages are many, but here are just a few of them:
- Real-time communication,
- More genuine conversation than email’s,
- Fast, convenient and easy to use communication channel,
- Decreasing costs – chat instead of phone call,
- Safe communication,
- Remote work – users can perform their activities from any place,
- Web administration – easily accessible administration panel.
Live Chat General Features
Our Live Chat service include the following features:
- Real Time chat service with your costumers on your website,
- Web-based Operator Console,
- Operator groups,
- Unlimited operators, chats, and users,
- Priority queue of visitors,
- Agent and visitor “Typing Indicator”,
- “Leave a message” when you are away,
- Customize chat with your Logo, Name etc,
- Administrator can view and take over active chats,
- Statistics.
