General Terms & Conditions
NSBC will carry out work only where an agreement is provided either by email, telephone, mail or fax. NSBC will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between NSBC and the client, this includes telephone and email agreements.
Website Design Services
- Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, NSBC cannot accept responsibility for any losses incurred due to malfunction of the website or any part of it.
- The website, graphics and any programming code remain the property of NSBC until all outstanding accounts are paid in full.
- Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by NSBC remain the copyright of NSBC and may only be commercially reproduced or resold with our permission.
- NSBC cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
- Any additions to briefs provided will be carried out at the discretion of NSBC and where no charge is made by us for such additions, we accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
- The client agrees to make available as soon as is reasonably possible to us all materials required to complete the site to the agreed standard and within the set deadline.
- NSBC will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
- NSBC will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. E.g. any disputes related to content/images that have been provided to us for inclusion on the site.
- NSBC will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
- We will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
- A non-refundable deposit of 50% is required with all of our projects before any design work will be carried out.
Database, Application and E-Commerce Development
- NSBC cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure the services are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all systems are functioning correctly before use.
- Any scripts, applications or software written by us remain our copyright and may only be commercially reproduced or resold with the permission from NSBC or unless specifically agreed.
- Where applications or sites are developed on servers not recommended by NSBC, the client is expected to provide or seek any support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment that is identical to the final production environment.
- The client is expected to test fully any application or programming relating to a site developed by us before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, we will endeavor to correct these issues for a limited period agreed between both parties in the beginning of the project.
Compatibility
NSBC will carry out work only where an agreement is provided either by email, telephone, mail or fax. NSBC will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between NSBC and the client, this includes telephone and email agreements.
Website Hosting
Our hosting services are closely monitored 24×7 and our outsourced support team makes sure that the unavailability or interruption of this service is minimized. We cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
NSBC reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise without the obligation to provide any refund.
Website Optimization – SEO and SEM
Due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites. The process of optimizing websites itself will bring in more traffic and hits and you’ll see visits increase to your site naturally. We cannot accept liability for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.
We use ‘white hat techniques’ when optimizing websites and always aim to achieve a top ten ranking for your website within six months of undertaking the optimization process. Due to the work involved payment is generally required in advance and we are unable to offer a refund to this type of service.
NSBC reserves the right to refuse to handle in any way, material, which may be deemed offensive, illegal, or in any way controversial.
Payment of Accounts
A non-refundable deposit is required from any new or existing client before starting any work or service.
Once a deposit is paid and work completed the client is obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.
If accounts are not settled or if we have not been contacted regarding the delay, access to the related website or other services may be denied and contents may be deleted (e.g. website and its data, or domain name(s) may be lost forever).
Support and complaints procedure
Any user experiencing a problem with any service provided by NSBC should raise the matter directly to us by creating a support ticket with any important information into our online support area at www.GloballWeb.com.
One of our staff members will be assigned to each client’s ticket and the necessary steps will be taken in order to resolve the matter to the satisfaction of both parties.
